Easy Returns

Easy Returns

If for any reason, you are not completely satisfied with your purchase, you may return it for up to 30 days from the original purchase date for a full refund or credit note. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

Return addresses

We have return centers in the following countries: Ireland, Germany, France, the Netherlands, Spain, Italy, Poland, Portugal. Included with your order will be a return sheet with your return address for example an order shipped to the Germany, it will automatically include a return sheet with our German return address on it. This makes it quick and cost effective for you to return unwanted items to us.

General return conditions

We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. However, please note the following:

  • In order to do so the item(s) must be in new, unworn condition with allpackaging and garment tags still attached.
  • We advise that all customers check items thoroughly on receipt of goods,prior to removing and disposing of labels and original packaging.
  • You must request a return within 30 days of receiving the item(s).
  • Returns received in worn condition will not be refunded, and may besubject to a 50% restocking fee on the price of the item(s) or may bedirectly returned to the purchaser.
  • All correctly returned items will only be credited to the account from which theoriginal purchase was made, less any taxes or import duties incurred in delivery.We are unable to refund any shipping charges incurred.

International customers - get your return costs refunded by Paypal!

Domestic exchanges

If you are exchanging an item you are responsible for the cost of shipping the item to us. A replacement is treated as a completely new order and must be placed by the customer if available on your website.

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for the price of 3') you will be refunded the full price of that item less the proportional discount amount. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ('buy one, get one free' or 'get the lowest priced item free'), you must return any free items or vouchers back for us to process a refund.

How your package should be returned

Items must be returned via a recorded courier service such as DHL / DPD recorded delivery or an Post in Ireland. It is the customers’ responsibility to arrange a return via their chosen courier. 

Please note all returns must be sent via recorded signed delivery. We cannot take responsibility for returned items until signed by us on receipt.
Please ensure that you retain your receipt showing proof of postage when sending back the item(s). We cannot take responsibility for items lost without proof of postage. 

Once your return has been approved your refund will be processed one to two days after your goods are received into our warehouse. Please note that it will take 3-5 working days for the refunds to show on your statement. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us. You can get our contact details on our contact page.